FAQ

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How do I order?

The easiest and quickies way to buy our teas is online through our Shop. Alternatively you can e-mail or phone us to place an order, or buy from a farmers’ market we attend.

What is your delivery cost?

Postage (up to 700g of tea) is £3.49, usually sent by 1st class post, depending on volume. Over 700g: £4.49 (3-5 working days). A kilo and over £5.99 usually sent by 1st class post.
We offer FREE postage on orders over £50 (UK only) sent by 2nd class post or courier (3-5 working days)

Payments: Cards & PayPal for online & telephone mail orders & Cash, Cards at markets.

What are your dispatch times?

Tea orders are usually posted 2-3 working days from ordering.

Is your ordering secure & what are the payment options?

Online payments are processed securely via PayPal. Telephone and email orders are paid preferable by bank transfer, or via portable card reader. At markets we accept cards and cash.

What is your returns & refunds policy?

If you change your mind about any product you purchased online or at farmers’ market, please send it back to us and we will refund you the cost of your purchase. Please note we cannot refund you the postage cost unless any mistake was made by us when we sold you the product. You can also return a product to any market stall we attend. We recommend e-mailing us to arrange this option.

Where do you ship to?

Please see our list of countries here.

What pouch sizes/ weights do you offer?

We offer most teas in the following tea pouches: 50g, 100g, 250g, 500g & 1000g (1kg), however there are some non-standard volume variations (e.g. 40g, 200g) due to nature of the loose tea and its varied leaf sizes. We also offer tea samples.

Where are you based?

We are based in South-East of England in Kent, UK.

Which markets do you trade from?

Although we attend certain markets regularly, the trading dates may change from time to time, occasionally we may need to cancel due to illness, therefore please always check our ‘Market Calendar’ for the latest info before you come along.

Why are you called Bergamia Tea?

The name comes from the latin name for Bergamot Orange - ‘Citrus Bergamia’. The oil from this Mediterranean citrus fruit is used for scenting Earl Grey tea. We scent our best-selling tea Real Earl Grey in house in small batches. We wanted to capture the captivating smell of the scenting process in our company name, hence Bergamia Tea.

Can I recycle your packaging?

Unfortunately we are not able to recycle the pouches at the moment, but if you bring them back to farmers markets, you can re-use them when you buy tea from us, and save the cost of the pouch. You can also bring your own tea caddy (or any container) to avoid packaging altogether! Alternatively if you send the pouches back to us with details of your order, your name, address, and your contact details, we will re-use/ refill your pouches at your request and process your payment over the telephone.

What are your best-selling teas?

Our absolute best-seller online and at the markets is our Real Earl Grey tea, second best seller is English Breakfast!

What is your favourite tea?

The most difficult question of all! Although we drink a lot of our English Breakfast tea, we couldn’t say that we have only one favourite tea, because it depend on so many things, like what time of day it is and of course on our mood. Also we love tea and food pairing, which opens up interesting possibilities for new tea drinking. We absolutely love drinking Honeybush late at night. Drinking delicious Darjeeling at lunch times to refresh our minds has became our great habit. Refreshing cup of green tea at market stall is a must and jasmine green tea is always popular with us as a pleasant pick-me-up.