FAQ

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How do I order?

The easiest and quickest way to buy our teas is through our online shop. Alternatively you can e-mail or phone us to place an order, or buy from farmers’ markets we attend.

What is your delivery cost?

Postage (up to 700g of tea) is £3.49, usually sent by 1st class post, depending on volume. Over 700g: £4.49 (3-5 working days). A kilo and over £5.99 usually sent by 1st class post.

We offer FREE postage (2nd class post or courier) on orders over £50 (UK only).

What are your dispatch times?

Tea orders are usually posted 2-3 working days from ordering.

Is your ordering secure & what are the payment options?

Online payments are processed securely via PayPal. Telephone orders are processed securely via portable card reader. At markets we accept cards and cash.

What is your returns & refunds policy?

If you change your mind about any of our products you have purchased online or at farmers’ markets, you can send it back to us and we will refund you the cost of your purchase. Please note we cannot refund you any postage costs unless a mistake was made by us. You can also return a product to any market stall we attend. Please see our Returns & Refunds Policy for more details.

Where do you ship to?

Currently we ship to all EU countries, Iceland, Lichtenstein, Norway and Switzerland.

What pouch sizes do you offer?

We offer most teas in the following weights: 50g, 100g, 250g, 500g & 1000g (1kg). There are some non-standard volume variations (e.g. 25g, 40g, 200g) due to the nature of loose tea and its varied leaf sizes. We also offer tea samples.

Where are you based?

We are based in South East of England in Kent, UK.

Which markets do you trade from?

Please check our Market Calendar for the latest info before you come along.

Why are you called Bergamia Tea?

The name comes from Citrus Bergamia (the latin for Bergamot Orange). Bergamot oil from this Mediterranean fruit is used for scenting our best-selling Earl Grey tea.

Can I recycle your packaging?

We are not able to recycle the pouches at the moment, but if you bring them back to farmers markets, you can re-use them when you buy tea from us, and save the cost of the pouch. You can also bring your own tea caddy (or any container) to avoid packaging altogether! Alternatively if you send the pouches back to us with details of your order, your name, address, and your contact details, we will re-use/ refill your pouches at your request and process your payment over the telephone.

What are your best-selling teas?

Our Best Sellers!

What is your favourite tea?

We couldn’t say that we have only one favourite tea, because it depends on so many things, like the time of day and on our mood. In the morning we enjoy English Breakfast tea as a fabulous pick-me-up. Before lunch we often have a cup of Darjeeling to refresh our minds. We love drinking Real Earl Grey tea with our friends and family with a delicious homemade piece of cake.