ORDERING & DELIVERY
How do I order?
The easiest and quickest way to buy our teas is through our online tea shop.
Alternatively, you can e-mail or phone us to place an order, or buy from farmers’ markets we attend.
What is your delivery cost?
Postage up to 800g: £3.85
Postage over 800g up to 1.75kg: £5.85
Postage up to 1.75kg: £3.20
Postage over 1.75kg up to 4kg: £6.99
FREE postage on orders over £50 (UK only)
What are your dispatch times?
Tea orders are usually posted 2-3 working days from ordering.
What are the payment options?
Online payments are processed securely via shopify payments and are PCI compliant (The Payment Card Industry Data Security Standard (PCI DSS) by default. The platform supports 3D Secure checkouts, using PCI-compliant servers & Payment data encryption. We (Bergamia Tea Ltd) don’t process, hold or record any of our customers payment details. Any telephone orders are processed securely via secure portable card reader, where we adhere to strict safety guidelines, where no card details are ever recorded or saved anywhere. You can also pay via bank transfer (Bacs). At markets we accept cards and cash.
Where do you ship to?
Shipping to all EU countries, Iceland, Lichtenstein, Norway and Switzerland and the rest of the world has been temporarily suspended.
RETURNS & REFUNDS
What is your returns & refunds policy?
If you change your mind about any of our products you have purchased online or at farmers’ markets, you can send it back to us and we will refund you the cost of your purchase. Please note we cannot refund you any postage costs unless a mistake was made by us. You can also return a product to any market stall we attend. Please see our Returns & Refunds policy for more details.
Where are you based?
We are based in South East of England in Kent, United Kingdom
Why are you called Bergamia Tea?
Our name comes from Citrus Bergamia (Latin for Bergamot Orange). Bergamot oil from this Mediterranean fruit has been traditionally used for scenting Earl Grey tea, including our best-selling Real Earl Grey.
What are your best-selling teas?
Do you sell tea bags?
No, we don’t. When it comes to tea, we believe freshness is paramount to a good quality, therefore we don’t stock tea bags. Although they can be of a good quality, they tend to oxidase faster than loose tea, which shorten their life. Apart from that loose tea offers a much wider range to choose from, and the control how weak or strong one makes the tea and ultimately the freedom to move around brews better, hence making tastier cup of tea.
What is your favourite tea?
We couldn’t say that we have only one favourite tea, because it depends on so many things, like the time of day and on our mood but in the morning we enjoy our English Breakfast tea as a fabulous pick-me-up. Before lunch we often have a cup of Darjeeling to refresh our minds and help us with concentration on what we’re doing or working on. We drink regularly soothing Honeybush at night time. We enjoy drinking our Real Earl Grey tea with some of our friends and family with a delicious homemade piece of cake or biscuits and are always up to sharing a lovely cup of Oolong with anyone who we want to ignite an interest in tea.
POUCH SIZES (WEIGHTS)
What pouch sizes do you offer?
We offer most teas in the following weights: 50g, 100g, 250g, 500g & 1kg. There are some non-standard volume variations (e.g. 25g, 40g, 200g & 400g) due to the nature of loose tea and its varied leaf sizes.
Which markets do you trade from?
Usually we trade from markets in Kent, Surrey and London. Please always check our Market & Events Calendar for up to date info before you come along.
Can I recycle your packaging?
We are not able to recycle the pouches at the moment, but if you bring them back to farmers markets, you can re-use them when you buy tea from us, and save the cost of the pouch. You can also bring your own tea caddy (or any container) to avoid packaging altogether! Alternatively, you can post the pouches back to us when you order online and let us know in comments section (before checkout) that you’ve posted them to us, we’ll wait for your packaging and re-use it with your new order. We will also refund you for all your packaging (10p for small, 20p for medium, 25p large and 30p for extra-large pouch).